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A.6 REGISTRATION AND TECH SUPPORT
1. Read and accept the License Agreement shown when TriCaster launches.
2. Select and copy (Ctrl + c) the characters in the Product ID field in Step 1 of the registration dialog that appears next.
3. If you have connected TriCaster to the Internet, click the button in Step 2 of the registration dialog.
4. Follow the directions provided on the Registration webpage to obtain your
registration code
5. If TriCaster does not have Internet access, call (or email) Customer Support with the Product ID:
(US) 1-800-862-7837
(Outside US) +1-210-370-8452
6. http://www.newtek.com/faq/index.php?contact=service
7. Enter the Registration Code provided into the Registration dialog at Step 3 (Please see Section 3.3 for more detail. Also, note that it’s always good to check for updates after registration.)
A.6.2 CONTACT CUSTOMER SUPPORT?
Visit the NewTek Website to find the latest support information for your NewTek products, including FAQs and documentation, along with the Customer Support Department’s hours of operation and contact details.
A.6.3 FIND TRICASTER’S HARDWARE/FIRMWARE REVISION NUMBERS?
Click the Help icon in the Startup Screen’s Home Page, and select About TriCaster. This opens an information panel listing version numbers (at the bottom).