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SECTION 3.3 LICENSE AND REGISTRATION
On launch, TriCaster presents an End User License Agreement dialog. After you accept this, the Registration dialog shown in Figure
12 is presented. If necessary, enter the unique TriCaster Serial Number and Product ID for your system.
Important note: TriCaster’s video output displays a watermark until the system is registered and unlocked.
Hint: If the Serial number doesn’t appear automatically, and you can’t find it on your unit, you can obtain it from the registration webpage mentioned in the next section, or by calling Customer Support Desk (open seven days a week).
You can register and obtain your registration code online (directly from TriCaster or from another system connected to the Internet) or by telephone.
Hint: For later convenience, record the registration code for your TriCaster on the sticker provided for the purpose inside the front access panel of the system.
If you have connected your TriCaster to the Internet, simply click the button under Step 2 in the registration dialog. This will take you to the Registration page (http://register.newtek.com) on NewTek’s website, where you will find further directions.
Hint: More information on connecting TriCaster to a network can be found in Section 3.16 and Chapter 16, Network Inputs.
Otherwise, you can visit the registration webpage from another system with Internet access. In either case, after registering on the website, enter the resulting registration code into the field provided in the Registration dialog.
3.3.2 REGISTERING BY TELEPHONE
NewTek’s Customer Support center can also handle registration requests by telephone, if that is more convenient (when opportunity permits, you should still visit the website as discussed above to gain access to software updates).
Please have your Product ID (from the Registration dialog mentioned earlier) handy when you call. The phone numbers for Customer Support follow:
Telephone:
(US) 1-800-862-7837
(Outside US) +1-210-370-8452
(Europe) +33 (0) 557-262-262
Hint: It’s a good idea to record the login name and password you choose when creating your website profile, and keep them in a safe place. Jot down the registration code too; it could come in very handy if you ever need to restore the TriCaster software to its as- shipped state when you don’t have access to the Internet.
UPDATES
It’s a great idea to check for recent free software updates for your system at this time, too – see the heading System Utilities in Section 5.2.3 for more on this.
ENHANCED SUPPORT (PROTEK)
NewTek’s optional ProTekSM service programs offer renewable (and transferable) coverage and enhanced support service features extending well beyond the standard warranty period. Please see http://www.newtek.com/protek.html or your local authorized NewTek reseller for more details regarding ProTek plan options.